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At ONEKILN, every candle is carefully hand-crafted and packed with attention to detail. We aim to deliver your order safely and quickly.

Processing Time

All orders are processed within 24–48 hours after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Because our candles are hand crafted, slight processing variations may occur during peak periods.

Shipping Time

Estimated delivery times:

Shipping times may vary depending on location, weather, or courier delays.

Shipping Cost

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions during special campaigns or seasonal sales.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can monitor your package in real time.

Address Accuracy

Please ensure your shipping address is correct before completing your purchase.

ONEKILN is not responsible for delays or lost packages due to incorrect addresses provided at checkout.

Damaged or Lost Packages

If your package arrives damaged or lost, please contact us within 48 hours of delivery.

Include:

Our team will review the issue and provide a suitable solution.

Contact

If you have any shipping questions, feel free to contact us:

Email: Sales@onekilncandles.com